Privacy policy

 

Last Updated: 4 April 2025

Passport B (trading name of Bamru Group Holdings Limited, (“we,” “us,” or “our”) is committed to protecting your privacy in compliance with the New Zealand Privacy Act 2020 and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website (www.passportb.com) or engage with our travel services.

By using our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services:

Personal Information

This may include:

  • Name, contact details (email, phone, address)
  • Passport details (if required for travel bookings)
  • Payment information (processed securely via third-party providers)
  • Travel preferences, booking history, and special requirements

Non-Personal Information

We may collect:

  • Device and browser information
  • IP address and general location data (for analytics)
  • Website usage data (via cookies and tracking technologies)

2. How We Use Your Information

Under the Privacy Act 2020, we collect and use your information for lawful purposes, including:

  • Processing bookings, reservations, and travel arrangements
  • Communicating with you regarding bookings, itinerary changes, or customer support
  • Personalizing your experience and improving our services
  • Sending marketing communications (only with your explicit consent, in compliance with the Unsolicited Electronic Messages Act 2007)
  • Analyzing website performance and user trends

3. How We Disclose Your Information

We may share your information only when necessary:

  • With third-party travel providers (e.g., airlines, hotels, tour operators) to fulfill bookings
  • With payment processors (securely encrypted, adhering to PCI DSS standards)
  • If required by law (e.g., government authorities for immigration or legal compliance)
  • In case of business transfers (if Passport B merges or is acquired)

We ensure third parties handling your data comply with New Zealand privacy laws.

4. Data Security & Retention

We implement reasonable security measures (encryption, secure servers, access controls) to protect your data from unauthorized access, loss, or misuse.

However, no online transmission is 100% secure. If a privacy breach occurs that risks serious harm, we will notify you and the New Zealand Privacy Commissioner as required under the Privacy Act 2020.

We retain your data only as long as necessary for legal, operational, or business purposes.

5. Your Rights Under NZ Privacy Law

You have the right to:

  • Access your personal information
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for marketing communications
  • Request deletion (unless we must retain it for legal reasons)

To exercise these rights, contact us at [email protected]. We will respond within 20 working days (as required by NZ law).

6. Cookies & Tracking Technologies

We use cookies to enhance site functionality. You can disable cookies via browser settings, but some features may not work.

We also use Google Analytics (anonymized data) to improve our services.

7. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices, so review their policies separately.

8. Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent. If we discover such data, we will delete it promptly.

9. Changes to This Policy

We may update this policy to reflect legal or operational changes. The latest version will always be on our website with the effective date.

10. Contact Us

For privacy-related questions or requests, contact:
Email: [email protected]